FAQs
Our team of talented illustrators work as fast as they can and
we aim to get your hand-drawn personalized mats done in 1-3 days.
Your custom mats illustrators' work will be digital and we will email them to you as soon as it is completed. After your approval, we will make sure your personalized mats get printed and shipped to the address provided.
Our mats artists are amazingly talented and we strive to produce premium quality drawings. Sometimes working from a photo we miss the essence of the person and we are always ready to make revisions until you are 100% happy with your custom mats illustrator. However, it is the customer's responsibility to specify all details they would like included in their personalized mats. Any details not included in the order notes will be assumed by our mats illustrator and might result in additional charges if changes are required.
Absolutely yes. The more photos the better, just let us know in the description what details we should use from each photo and leave the rest up to us!
We are fast and professional. You will receive high-quality artwork in just 3 days. And we are always here to help you! You can reach out to us 16 hours a day (the rest we are sleeping).
Yes, we can send you more pictures to choose from.
But you should make sure to describe your idea in as much detail as possible
The short answer is absolutely yes! Digital images we deliver via email are high-quality files suitable for printing.
Fully refund before drawing, 180-Day guaranteed.
Due to the individualization of the product there is no right of withdrawal after the custom illustration has been started to be drawn. We do however offer product revisions in case a customer is unsatisfied with their personalized mats.
If there's no quality issue, we can't offer exchanges/returns. However, if there is an issue with the product, we'll replace it no questions asked.
Thanks for your support and understanding.
